Refund policy

All Sales Are Final

At Demo Customs, all sales are final. I do not accept returns or exchanges under any circumstances, except in the two cases outlined below.

Exceptions — When We Will Make It Right

We will issue a replacement or full refund only if:

Your order never arrived — If your package has not been delivered within 30 days of your shipping confirmation email (domestic) or 45 days (international), you may file a claim with us.
Your item arrived damaged — If your order arrives visibly damaged or defective, you may file a claim with us.

How to File a Claim

To submit a claim, please contact us at demo.customss@gmail.com within 7 days of the delivery date (or expected delivery date for lost packages) with the following:

Your order number
A description of the issue
Photos of the damaged item and packaging (for damage claims)

Claims submitted after 7 days of delivery may not be eligible for a refund or replacement.

How Refunds Are Issued

Approved refunds will be issued to your original payment method within 5–10 business days. We reserve the right to offer a replacement item in lieu of a refund at our discretion.

Questions?

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Refund policy