Shipping policy

Handmade & Custom Orders

All of our products are handmade and made to order. Each piece is crafted by hand, so please allow time for your order to be completed before it ships.

Production Time

Custom orders typically take a minimum of 1 week to complete, though this may vary depending on the complexity of the design and current order volume. You will be notified if your order requires additional time.

Processing & Shipping Time

Once your order is finished and ready to ship, please allow an additional 1–3 business daysfor processing and packaging. Orders are not shipped on weekends or holidays.

Domestic Shipping (United States)

Standard Shipping (5–10 business days after shipment) — rates calculated at checkout
Expedited Shipping (2–3 business days after shipment) — rates calculated at checkout

International Shipping

We ship worldwide. International orders typically arrive within 10–30 business daysafter shipment, depending on your location and local customs processing. International customers are responsible for any customs duties, taxes, or import fees imposed by their country.

Tracking Your Order

Once your order ships, you will receive a shipping confirmation email with a tracking number. Please allow 24–48 hours for tracking information to update.

Lost or Delayed Packages

If your order has not arrived within the estimated delivery window, please contact us at demo.customss@gmail.com with your order number. We will work with the carrier to locate your package.

Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery with photos of the damage. See our Refund Policy for full details.

Questions?

Your cart is empty

Shipping policy